SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping with Pixels and Threadz! We appreciate your support of our small business and the time, creativity, and care that go into every order.
PROCESSING & SHIPPING TIME
Please note that your crochet order will ship within 4–6 weeks after your purchase. All crochet hats are made to order, as we do not maintain ready-made inventory. Each item is individually created just for you, and production takes time.
Please allow the full processing period before expecting your order to ship. The 4–6 week timeframe refers to processing and preparation for shipment, not the carrier’s delivery time.
TRACKING INFORMATION
Once your order has shipped, you will receive an email containing your tracking number. You can use this number to monitor your package through the applicable shipping carrier.
Please check your email, including your spam or junk folder, for your shipping confirmation.
SHIPPING CARRIERS & DELIVERY
Orders may be shipped using USPS, UPS, FedEx, or another available carrier, depending on the shipping method selected.
Delivery times begin after your order has shipped and are determined by the carrier. Shipping delays may occur due to weather, holidays, high shipping volume, or circumstances beyond our control.
LOST, STOLEN, OR DAMAGED PACKAGES
Pixels and Threadz is not responsible for packages that are lost, stolen, or damaged while in the carrier’s possession or after delivery.
If your tracking information indicates that your package is lost, stolen, or damaged, please contact the shipping carrier directly to report the issue and inquire about available next steps or claims. Depending on the carrier, you may contact USPS, UPS, or FedEx.
Please keep your tracking number and any relevant delivery information available when contacting the carrier.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or shipped.
DIGITAL PRODUCTS
Digital products are delivered electronically and do not require physical shipping. Please refer to the individual product listing for delivery details.
Thank you for your patience, understanding, and continued support of Pixels and Threadz. Every order means so much to us!
RETURNS & EXCHANGE POLICY
At Pixels and Threadz, we take pride in our creative work and handmade products. Please review product descriptions, photographs, sizing, materials, and customization details carefully before placing your order.
DIGITAL PRODUCTS
All digital product sales are final. Due to the nature of downloadable files, we do not offer refunds, returns, or exchanges on digital purchases, except where required by applicable law.
If you experience a technical issue accessing your purchased file, please contact us for assistance.
MADE-TO-ORDER CROCHET ITEMS
All crochet hats are made to order. We do not maintain ready-made inventory, and each item is created specifically for your purchase.
Please review your order carefully before checking out. Because handmade items require time and materials, cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation once production has started or an order has shipped.
DAMAGED OR INCORRECT ITEMS
If you receive an item that is incorrect or materially different from its description, please contact us promptly with your order information and photographs, if applicable. We will review the circumstances and determine an appropriate resolution in accordance with applicable law.
LOST, STOLEN, OR DAMAGED SHIPMENTS
Please refer to our Shipping Policy regarding packages that are lost, stolen, or damaged during shipping or after delivery. Customers should contact the applicable shipping carrier to report these issues and inquire about available claims procedures.
QUESTIONS OR CONCERNS
If you have questions about your order or our policies, please contact Pixels and Threadz through our website’s contact form.
Thank you for understanding our policies and for choosing Pixels and Threadz. We truly appreciate your business!